Support 24/7 page
Grey Medical support
Support 24/7.
Clear answers and practical help for orders, delivery, products and service requests.
How we can help
One team for every stage of your order.
From choosing the right instruments to tracking a dispatched parcel, Grey Medical is here to help you find the right next step.
Order & payment support
Get help with a new order, payment questions, receipts, order status or an order-change request.
Tracking & delivery
Ask for tracking details, delivery updates and guidance about courier or customs requirements.
Product enquiries
Discuss product information, custom-instrument requirements, private-label options or technical questions.
Returns & warranty
Receive guidance about RMA requests, return procedures, warranty claims and replacement support.
Maintenance & repair
Contact us about surgical instrument maintenance, repair, realignment, sharpening or refurbishment enquiries.
Quick answers
Use website live chat where available, or contact us by email, phone or WhatsApp for direct assistance.
Contact channels
Choose the quickest way to reach us.
For delivery, order changes, tracking and general order assistance, contact our dedicated support team. For product enquiries and sales requests, email our sales team.
Email support
For order delivery, tracking, order-change requests and general post-order assistance.
[email protected]Email sales
For quotations, product information, customization and private-label enquiries.
[email protected]Pakistan support
Call or message our production and export team for direct support.
+92 306 486 6584WhatsApp Pakistan ↗
For a faster reply
Share the right details in your message.
A complete message helps our team review your request quickly and route it to the correct person.
Our global offices
A global team, close to our customers.
Choose the office most convenient for your region. The UK and France offices also help European customers with customs and import procedures.
Production Unit & Export Desk
Kingra Road, Ban Phhatak, Nizam Pura Talwara Mughlan, Sialkot 51310, Pakistan
Call: +92 306 486 6584WhatsApp Pakistan ↗European Customer Support
28 Cranbrook Avenue, Hull, HU6 7SN, United Kingdom
Call: +44 7520 655134WhatsApp UK ↗European Customer Support
121 Rue Manin, 75012 Paris, France
Call: +33 6 44 65 58 80WhatsApp France ↗Australia Office
28 Railway Parade, Granville NSW, Australia
Call: +61 480 009 490WhatsApp Australia ↗Need help now?
Send us your question.
Whether you need a tracking update, help with an order, a product answer or after-sales support, choose your preferred contact channel and our team will guide you.
Frequently asked questions
Support FAQs.
Quick answers for common order, payment and service questions.
How can I contact Grey Medical support?
For order delivery, tracking, order-change requests and general support, email [email protected]. You can also use the Pakistan WhatsApp number or contact one of our regional offices.
What should I email [email protected] about?
Use [email protected] for order delivery, tracking, order changes and general post-order assistance. Include your order number when available.
Which office should I contact for Europe?
For European customer support and customs or import assistance, contact the UK or France office using the call and WhatsApp details shown above.
How can I get my tracking details?
Once dispatched, tracking is available in your account. You can also email [email protected] or message us on WhatsApp to request tracking information.
Can I ask for an order change?
Yes. Send your request to [email protected] as soon as possible with your order details. The team will check whether a change is possible for the order’s current stage.
What payment methods are accepted?
Grey Medical accepts PayPal, international bank wire, Mastercard, Visa and American Express.
How do I get a receipt for my order?
You can print the receipt from the web store when you place your order. For a previous order, visit your account profile and open the Orders tab.
Will my credit card be charged immediately?
Yes. The payment is charged as soon as the order is submitted. If there is any difficulty in filling your order immediately, the team will contact you.
How do I request an RMA or return support?
Contact Grey Medical before sending the item back. A return needs prior authorisation and an RMA number; review the Return & Refund Policy for the full procedure.
Can you help with instrument repair?
Yes. You can contact us about maintenance, repair, sharpening, realignment or refurbishment enquiries for surgical instruments.