Return Policy and Refund Policy

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Return Goods Policy

Return Procedures: All items must be authorized by Grey Medical sales or customer service representative, who will advise you of the proper mode of transportation for the shipment.

Limits on returns

All products sold and distributed by Grey Medical are guaranteed shipped without defect. Upon receipt of your product, the package contents should be checked in the unlikely event of damaged or missing merchandise. If you decide not to keep your merchandise for any reason, you can return it to us within 30 days of delivery.

Once the item has been used it is not returnable.

After 30 days from the invoice date has passed, the products will be subject to a minimum 25% restocking charge.

Special order or modified items are not returnable and no refund will be issued.

All returns must have an RMA number.

Call Grey Medical at +923346502333 to get a Return Merchandise Authorization (RMA) number for your order. You may also send an email to Sales@grey-medical.com to obtain your RMA.

Authorization will be valid for 30 days.

Please write the RMA on the package’s shipping label and also on the original invoice. Any returns without the RMA will not be accepted.

Return shipping

Return shipping, insurance, and handling is the responsibility of the customer. Credits will not be issued until the product is received in acceptable condition. Ship via a secure, trackable method: DHL, FedEx, or certified mail. GREY-MEDICAL is not liable for any instruments that are lost en route to our facility.

Please ship products in their original packaging, including documentation with all tags attached. Failure to do so may result in a restocking fee to enable us to return the merchandise to a saleable condition.

GREY-MEDICAL cannot be responsible for return shipping losses. Please allow 3 to 4 weeks from the time we receive your returned merchandise for your refund to be issued.

Each return must include the following information:

  • Purchaser’s name, telephone number and address
  • G&M invoice number
  • Invoice date
  • Purchaser purchase order number
  • Quantity, catalog number and description of item
  • Reason for return

Refund Policy :-

All Orders processed through www.grey-medical.com has a refund policy ! If a customer is unsatisfied by the items received you can contact us at sales@grey-medical.com and give detailed description what exactly is the problem with items. we will review your request and try our best to make our customers satisfy and resolve the issue ! If your request is applicable and approved we will send you replacements for faulty items free of cost ASAP to resolve the issue.

If any customer does not want to accept replacements for his order and want a refund then the customer has to return our order to us for this please read our RETURN POLICY

 

Once we receive our items back in the same condition that we dispatched without being used, we will check our items and then issue a refund for your orders with in 3-4 business days.