Contact Us
GREY MEDICAL • GLOBAL SUPPORT
Let’s talk about your
instrument requirements.
From production in Sialkot to customer support across Europe and Australia, our team is ready to help with product enquiries, quotations, international orders and documentation.
Request a Quote
Share the product name, quantity and destination. We will help you prepare a tailored quotation.
International Orders
Our team can support customers with shipping, customs and import procedure enquiries.
Product Support
Ask about surgical instruments, documentation, wholesale orders or customer service.
WORLDWIDE DELIVERY & OUR OFFICES
Worldwide delivery. Local customer support.
Grey Medical delivers surgical instruments worldwide. Our production and customer-support offices are located in Pakistan, the United Kingdom, France and Australia. Our European offices also assist customers with customs and import procedures.
PAKISTAN
Production Unit
& Export Desk
Manufacturing, product enquiries, export documentation and order processing.
Kingra Road, Ban Phhatak,Nizam Pura Talwara Mughlan,
Sialkot 51310, PakistanCall: +92 306 486 6584WhatsApp Pakistan ↗
UNITED KINGDOM
European Customer Support
Customer support and assistance with customs and import procedures.
28 Cranbrook Avenue,Hull, HU6 7SN,
United KingdomCall: +44 7520 655134WhatsApp UK ↗
FRANCE
European Customer Support
Local support for European customers and import-related enquiries.
121 Rue Manin,75012 Paris,
FranceCall: +33 6 44 65 58 80WhatsApp France ↗
AUSTRALIA
Australia Office
Customer support and product enquiries for customers in Australia.
28 Railway Parade,Granville NSW,
AustraliaCall: +61 480 009 490WhatsApp Australia ↗
NORTH AMERICA
American Branch
Coming Soon
While our American branch is coming soon, we already offer customs-cleared parcel delivery across the United States and Canada.
USA & CANADA DELIVERYAsk about North America delivery →EXISTING ORDER SUPPORT
Need help with an order?
For delivery updates, changing or amending an order, invoice questions or any post-order assistance, email our dedicated support team.
- Order delivery and shipment updates
- Changes or amendments to an existing order
- Invoice and order-reference enquiries
Please add your order or invoice reference in the email for a faster response.
REQUEST A QUOTE
Tell us what you need.
For product details, wholesale requests or regulatory documentation, email our sales team with the product name, required quantity and destination country.
Need a quicker answer?
Message our production and export desk on WhatsApp. Please share the instrument name, quantity and destination country.
Chat on WhatsApp →FREQUENTLY ASKED QUESTIONS
Helpful answers before you get in touch.
How can I request a quotation?
Send us the product name or code, required quantity and destination country through the enquiry form, email or WhatsApp. Our sales team will guide you with the next steps.
What information should I include in my enquiry?
Please include the instrument name, catalogue reference if available, quantity, delivery country and any specific requirements. This helps us prepare an accurate reply.
Do you deliver worldwide?
Yes. Grey Medical delivers surgical instruments worldwide. Contact our sales team to discuss your product requirements and destination country.
Can you assist with customs and import procedures?
Our UK and France offices support European customers with customs and import-procedure enquiries. Please contact the office most convenient for you.
Which office should European customers contact?
Customers in Europe can contact either our United Kingdom or France office by call or WhatsApp. Both offices support European customer enquiries.
Can I place a wholesale or bulk order?
Yes. For wholesale or bulk requirements, share the product list and estimated quantities with our sales team so we can discuss the appropriate quotation.
Can I ask for a product catalogue or specifications?
Yes. Email us or use the enquiry form with the product category you need, and our team will help with the relevant product information.
How can I ask about delivery or change an order?
Email [email protected] with your order or invoice reference. The support team handles delivery updates, order changes and other post-order questions.
Can I contact Grey Medical through WhatsApp?
Yes. Each active office card on this page includes a WhatsApp button. Choose your region and send your enquiry directly to the relevant team.
Do you deliver to the United States and Canada?
Yes. While our American branch is coming soon, we currently offer customs-cleared parcel delivery to customers in the United States and Canada. Contact [email protected] for delivery enquiries.
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