FAQs

Frequently Asked Questions

Our dedication to excellence is more than just a stamp; it's built into our process! Each instrument is the product of working knowledge of the surgeon's skill, precise understanding of instrument specifications, and industry-leading quality assurance programs.
Our instruments are CE certified and use 2D Data Matrix (UDI) in accordance with the most recent regulatory regulations in Europe and the United States. Our goods are further supported by the EC Declaration of Conformity, and they are made in ISO 13485 and ISO 9001-certified facilities.  
Our GreyMedical is handcrafted to precise standards by expert craftsmen. For example, worldwide regulations allow for a length difference of +/- 5.0mm in the production of a mayo hegar needle holder, however GreyMedical only permits a tolerance of +/- 1.5mm. Tighter tolerances improve pattern consistency and dependability, which physicians require.
Our instruments are made of premium-grade European martensitic stainless steel by 400-series German stainless steel. This grade is in the 400 series, including types 410, 410S, 4141, 416, 420, 431, and 440. The martensitic steels utilized are magnetic, with 12% chromium and a modest carbon content, resulting in good corrosion resistance. We often employ 410/420 kinds for dental and surgical tools because they provide a strong combination of corrosion resistance and mechanical strength through heat treatment.
GreyMedical® is a privately owned medical technology company dedicated to innovation and excellence in the craft of surgical instruments. The company started as a specialist instruments supplier to Turkey hospitals and gradually expanded to deliver globally.  At GreyMedical®  each instrument is meticulously handcrafted by the most qualified instrument artisans who exceed standards set out in CE,  and ISO 13485 requirements. Our commitment to providing a one-stop instruments solution ensures you can rely on us for a broad range of surgical specialties such a plastic surgery, cardiovascular, orthopedic, neuro, micro, ent, ophthalmic, and more.
Surgeons are extremely talented and accomplished persons. They operate under strict time limitations and must make split-second judgments while executing complex tasks. GreyMedical understands that in such a situation, the surgeon demands tools that are not only fit for purpose, but also trustworthy, dependable, and produced by a firm with a track record of tireless pursuit of perfection in the manufacture of surgical instruments.
If you haven't received any tracking updates on your order since it shipped, it's most likely because your order was sent from our overseas warehouses. Tracking won't update until your package arrives in Dubai and is picked up by our local shipping partner to deliver to your doorstep. The local shipping partner will scan your package (only during business days) to update your tracking info. You can track your order by going to the "Your orders" page of grey-medical.com. From there you will be able to find your order and click "Track" to view the latest tracking info. We know you're excited to get your order through and so are we!