FAQs

Frequently Asked Questions

Our instruments are CE approved under Directive 93/42/EEC, and manufactured in accordance with ISO 13485 and ISO 9001 quality management systems. SGS UK conducts independent audits of our goods on a regular basis to guarantee their continuous compliance.
We may laser engrave your tools with hospital or department initials for identification or personalization. Character limits are often imposed based on the size and available space on the surface to be marked. If you want bespoke laser branding, please let us know when you place your order.
Yes, at GreyMedical, we recognize that the quality of your products represents your brand. If you are an established brand or a new one looking to build or strengthen your supply chain with an experienced and high quality manufacturer, please contact us now.
We normally do not have a minimum order quantity, and all order amounts are accepted on our classified instruments.
All goods leaving the GreyMedical® facility are rigorously examined according to our established procedures, which surpass worldwide ISO norms. Throughout the manufacturing process, each item is subjected to continual functional and visual examinations by master craftsmen utilizing cutting-edge tools and optical technology to guarantee our requirements are met.
GreyMedical uses vacuum brazing to connect tungsten carbide inlays to surgical equipment. This novel procedure combines brazing (attachment) and simultaneous heat treatment of the instruments. The result is homogeneous hardness with no weak points, making the instruments sturdy and long-lasting.
You can track the latest shipping status of your order on Order Tracking. Simply visit "Grey-medical.com at the bottom you will see Order Tracking and enter your order ID, Also the email that you use on checkout time, then click the "Order Track" button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number, estimated delivery time, and latest shipping status on the page. If a tracking number isn't available yet, then our warehouse may still be processing your order. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.
For OEM instrument orders, please contact us at sales@grey-medical.com. We're happy to assist you!
We always strive to ship out all orders as soon as possible. On the item page, you can find the estimated delivery date and information about the percentage of orders delivered within that time frame so that you can plan accordingly.
We can provide a comprehensive turnkey solution, from start to finish. To provide your clients with a comprehensive experience, we can custom laser label our high-quality equipment with your brand name and bundle them in premium packing materials. Our design staff is always eager to help by offering a variety of appealing designs to guide you through the process of creating or improving an existing brand.